Overhead Door Company

Overhead Door Co. of Whitmore Lake, Inc.
Commercial & Residential
8425 Main St.
Whitmore Lake, MI 48189
Fax: 734-449-0370
Toll Free: 800-736-7686

Overhead Door Co.
of East Lansing, Inc.
Commercial & Residential
2045 East M-78
East Lansing, MI 48823
Fax: 517-339-1799
Toll Free: 800-442-4426

Customer Satisfaction Survey

Name:
Email:
Order #
Date of Installation:

We at Overhead Door Company wish to sincerely thank you for your business. Our objective is to complete every installation to your total satisfaction. Our goal is to exceed your expectations. How did we do on the project referenced above?

Comments

How did you hear about the Overhead Door Company?

The following questions address levels of service, on-time commitment and overall performance. Your responses are very important as they will assist us in determining any areas we need to improve upon, as well as, identifying those areas in which we are doing well. Please respond openly and honestly, and address any comments below or separately. Thank you in advance for your time and thoughtful feedback.

6 Being The Highest Score
Was our Customer Interaction Center courteous and professional in answering your telephone call and determining the proper follow through?
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Did our sales representative conduct your appointment and proposal in a timely and knowledgeable manner?
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Did we verify and schedule your project properly in advance, and did we complete this project on time?
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Did the installer explain operation and maintenance of the new product? If you were not present at the time of installation, did the installer leave instructions for operation and maintenance?
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Did our installer(s) perform their work in a timely and professional manner?
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Has this installation been completed to your total satisfaction?
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We appreciate your business and feedback about our performance with your company. This information is important to our continuing efforts to improve our organization. I look forward to receiving your responses.